Support
We’re a small team, and we’d genuinely like to help. Most answers are just below, have a look first. If yours isn’t there, email support@littlehaven.app and we’ll get back to you, usually within one or two working days.
I paid but the app still shows me as free.
Tap Restore purchases on the paywall. If it still doesn’t unlock, send a screenshot of your subscription receipt and we’ll sort it.
How do I cancel?
Cancel from your device.
- iOS — Settings → your name → Subscriptions → Little Haven.
- Android — Play Store → Profile → Payments & subscriptions.
You’ll keep access until the period ends, and your entries stay on your device.
Was I charged after the free trial?
If your yearly plan included a free trial, it converts to the regular yearly price unless you cancel before the trial ends. You can cancel any time in your device’s subscription settings — at least 24 hours before renewal to be safe.
How much does it cost?
Prices are shown live on the paywall in your local currency. There’s a monthly plan, a yearly plan (the better value, and may include a free trial for new subscribers), and, where offered, a one-time Lifetime purchase.
What's free vs. premium?
Free, always: your pet (growth and food), Goals, the daily morning and evening routine check-ins, breathing, mood, gratitude, journaling, a focus timer, one ambient sound (rain), and a preview of insights.
Premium adds: lookback through your past months of journal entries, extra breathing patterns, the advanced focus timer (custom durations, intervals, history), the other ambient sounds (ocean, nature, campfire, night, stream), full insights (all-time trends and patterns), extra routine slots beyond morning and evening, data export (JSON / CSV), and Cloud Sync (beta).
Do I need an account?
No. Open the app and you’re in — no sign-up, no email. You only need an account if you want Cloud Sync, which is part of Pro.
Does it work offline?
Yes. Everything works without internet.
Where is my data stored?
On your device. If you’re on Pro and turn on Cloud Sync, a copy is also stored on our servers in the EU so it can sync to your other devices. Without Cloud Sync, nothing leaves your phone. Your phone’s own backups (like iCloud) may not include Little Haven, so don’t count on them.
Are journal and mood entries sent anywhere?
Only if you turn on Cloud Sync — then they’re stored on our EU servers so they can sync. They’re encrypted in transit and at rest, but not end-to-end, and we only look at them if you ask us to (for support) or the law requires it. Without Cloud Sync, they never leave your device. Either way, our anonymous analytics (EU-hosted) only record things like “a journal entry was created” — never the words inside it. The Privacy Policy has the details.
What happens to my data if I delete the app?
Everything tied to Little Haven on that device is removed, including your pet and your entries. If you use Cloud Sync, you can restore them by signing in again. Without it, there’s no way to recover them, so be sure before deleting. Deleting the app doesn’t cancel a subscription or delete a Cloud Sync account — do those in your store settings and in Settings → Cloud Sync.
Can I move my pet and entries to a new phone?
Yes, with Pro. Turn on Cloud Sync on your old phone (Settings → Cloud Sync), then sign in with the same account on the new one. Cloud Sync is still in beta, so if anything looks off, email us before you reset the old phone.
Can I export my entries?
JSON and CSV export are included with premium. Standalone export isn’t available on the free tier yet.
My notifications aren't showing up.
Check both places: inside Little Haven settings, and your OS settings (iOS or Android → Little Haven → Notifications).
Which devices are supported?
iOS and Android phones. Tablets aren’t optimized yet.